About Us

Public Consulting Group (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG employs over 2,500 professionals in more than 50 offices worldwide—all committed to delivering solutions that change lives for the better.

Paramedic with colleague and patient in background

PCG’s Fire and Emergency Medical Service (EMS) team is committed to developing practical solutions to help fire and EMS providers improve operational and financial performance, achieve and maintain compliance, and deliver high quality services to their communities. Our experience providing revenue optimization, cost reporting, consulting, and assessment services to more than 500 fire and EMS providers across the country sets us apart from other firms. We understand the unique needs and challenges faced by fire and EMS providers and have built an unparalleled level of program knowledge, financial acumen, operational expertise, and technical capability.

About the Blog

Designed with our fire and EMS provider partners in mind, PCG’s Fire and EMS News Blog features posts written by contributors from across the firm’s Health Team, including Senior Advisors, PCG Subject Matter Experts, Managers, and Consultants. Contributed articles are published on a rolling basis covering everything from important industry news and policy guidance, to expert insights, case studies, and much more.

Interested in receiving our quarterly Fire and EMS e-newsletter? Subscribe today to get the news and information you need delivered directly to your inbox!

About Our Contributors

Sarah DiCicco, Senior Consultant

Sarah DiCicco is a healthcare consultant in our Austin, Texas office and has over 10 years of experience working with public sector clients at the federal, state, and local levels. As a Senior Consultant, she provides cost recovery and revenue maximization solution services to state and local governments, as well as EMS providers. In addition, Ms. DiCicco represents PCG’s EMS Consulting team that caters to both fire and EMS feasibility, assessment, and quality control studies. She also serves as a subject matter expert on the Medicare Ground Ambulance Data Collection system. Ms. DiCicco has an undergraduate degree in Business Administration from the University of San Francisco and will be completing her Executive MBA program at the University of Texas in May of 2021.

Kenneth Riddle, Senior Advisor

Chief Ken Riddle has over 40 years of experience in EMS and fire services, including his current role serving PCG as Senior Advisor for fire and EMS, and before that, 28 years of service with the Las Vegas Department of Fire & Rescue (LVF&R). Prior to his retirement from LVF&R, Chief Riddle served as the Assistant Fire Chief and the Deputy Fire Chief of every division in the department including the Operations Division, Emergency Medical Services Division, Support Services Division, and the Fire Prevention Division, where he served as the Fire Marshal. While serving in those positions, he designed and developed several major programs, including a comprehensive in-house firefighter health and wellness program and a fire-based EMS ambulance transport service. Chief Riddle has served as the Executive Director of the Nevada Fire Chiefs since 2007.

About Our Services

Fire and EMS agencies play a critical role in providing much needed emergency medical and fire safety services to their communities. PCG is committed to developing practical solutions to help fire and EMS providers improve performance, reduce costs, and deliver better outcomes to those they serve. Click on the following services for more information about specific offerings.

Have a question about PCG, the blog, or our work with fire and EMS providers across the country?

Contact us today at emsstrategies@pcgus.com!

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